Once again, you will see difference in quality after doing this step. If the previous steps didn’t help, here is another thing we can do and that is changing the resolution and lowering the substream bitrate. Reduce the sub-stream resolution and bitrate, on the recorder.Ĭhanging substream resolution and bitrate.Reduce the streaming quality, on the phone.There are a couple of things you can change on the recorder to help improve the streaming service. The higher the quality of the recordings, the more data is needed to be upload onto the server. This is why the download and upload rate is important when streaming videos from a remote location. The file is then downloaded onto the computer or phone.The recorded video is encrypted and uploaded onto the server (internet).The diagram below summarizes the data transfer process of when a video is being uploaded to the server and then downloaded onto the user's phone. You can use this article to help you check your speed before continuing to adjust your settings. Increasing the video quality of the stream also increases the amount of data needed to upload the video onto your phone or computer. It is important to consider the amount of bandwidth needed when viewing your cameras remotely.

If you're experiencing any intermittent connectivity issues when streaming or playing back videos from your recorder, on either the computer software or phone app, then the problem may be related to a limitation with your internet connection speed.

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